SHIPPING AND RETURN POLICIES
IMPORTANT
The following “Shipping and Return Policies” may be subject to change without notice.
It is recommended that users/customers check these policies regularly for any alterations that
may affect their order or use of this site.
(Please also read the “Conditions of Use” policy).
We will dispatch your order after we have confirmation of your payment in our bank/Paypal account.(Please be aware personal cheques will experience a few days clearance delays, whereas bank cheques and money orders are quicker).
We will send you a confirmation email after we have confirmed your payment, advising you of the expected products dispatch date. (expected dispatch date is within 3 working days after confirmation of your payment)
Australian buyers:
A flat postage and handling fee of AU$8.80 will apply for orders of less than AU$80.00 (incl. GST)
For orders of AU$80.00 or more, we will wave postage and handling fees for delivery within Australia only.
We use Australia Post for shipping within Australia and expected delivery time is normally within 3 working days.
However, as Manga Arts exercises no control over postal delivery, we cannot accept responsibility for delivery times, including any delays incurred by the postal system.
ITEMS OUT OF STOCK
If your ordered products are out of stock at time of order placement (even if the site states “In stock”) we will inform you quickly via email and advise you of the expected arrival time. We will discuss this matter further with you individually to reach an agreeable resolution, if required.
RETURNS
Manga Arts will exchange a delivered product with a new one if the delivered product is damaged, faulty or not the one you ordered,subject to the following conditions:
The packaging has not been opened (except in the case of goods found to be faulty)
The product has not been damaged by the customer
The customer has not used the product
The customer makes contact with Manga Arts immediately she/he becomes aware of the problem.
Please note: If the products arrive in a damaged state, please retain the packaging.
